If you have a question specifically related to deliveries or returns, please visit the either the Delivery or Return / Exchange page.

Can I cancel or change my order?

We are committed to getting your order to you as soon as possible. Therefore, after your order is placed, it immediately goes into the fulfilment process, and you are not able to cancel or adjust the order.

Can I change the shipping address once my order has been submitted?

In order to process your order and get it to you as quickly as possible, we are unable to change the shipping address once your order has reached us. Please contact us immediately should you have any further questions.

How do I know when my order has been sent?

Once your order has been dispatched from our warehouse, you will receive a confirmation e-mail/text to confirm that it's on its way. 

What types of payment method do you accept?

We currently accept the following credit cards: Visa, Visa Debit, Visa Electron, MasterCard and Maestro UK. You can also choose to pay via PayPal.

How do I use a discount / voucher code?

Discount codes must be entered on the Basket page before proceeding to checkout in order to add your discount.

How should I wash my AVAIDER clothing?

Different items of clothing will have different care and cleaning instructions. Please refer to the individual item's care label.

Suspected faulty goods? 

If you purchased the item directly from our website, please see our Returns and Exchanges page.

Something not working or incorrect?

If you notice a mistake on the website or find that something is not working correctly, please let us know by email at so that we can look into this as soon as possible. Please include as much detail as possible, such as which device (i.e. desktop, mobile) and browser (i.e. Chrome, Safari) you are using, along with screen shots of any error messages. This will help us to resolve the issue more quickly and efficiently. 

Need more help?

Still have questions? Contact our Customer Services Team on We aim to respond within 24 to 48 hours.